PRIVACY POLICY

Last Updated: September 9, 2026

Metro Productions, LLC d/b/a Karen Images (“Karen Images,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit KarenImages.com, contact us, request an estimate, schedule a consultation, interact with features on our website, or otherwise communicate with us.

By using this website, you acknowledge the practices described in this Privacy Policy.

Who We Are

Karen Images is a commercial photography, video and production company operated by Metro Productions, LLC d/b/a Karen Images.

Metro Productions, LLC d/b/a Karen Images
3355 Lenox Rd NE, Suite 750
Atlanta, GA 30326
United States

Email: kbphoto@karenimages.com
Phone: 404-436-8406

Our primary website is KarenImages.com.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you contact Karen Images, request an estimate, schedule a consultation, submit a website form, use a chat or messaging feature, or otherwise communicate with us, we may collect information such as:

• Your name
• Company or organization
• Email address
• Telephone number
• Project or event information
• Requested services
• Project location
• Preferred dates or scheduling information
• Messages, questions and other information you choose to provide

If you become a client, we may also collect information reasonably necessary to prepare estimates, proposals, contracts, invoices, schedules and project deliverables and to manage our business relationship with you.

Please do not submit sensitive personal information through general website forms or chat features unless it is necessary for your request.

Information Collected Automatically

When you visit KarenImages.com, certain information may be collected automatically by our website, hosting provider and technologies used to operate, secure, analyze and improve the website.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Approximate geographic location derived from an IP address
• Date and time of visits
• Links or website features used
• General website interaction and performance information

We may use this information to operate and secure the website, understand how visitors use it, improve our content and services, and evaluate our marketing efforts.

How We Use Information

We may use information collected through our website to:

• Respond to inquiries and requests
• Prepare estimates, proposals and project recommendations
• Schedule consultations, photography sessions, productions and other appointments
• Communicate with prospective and existing clients
• Provide photography, video, audio and production services
• Manage client and business relationships
• Deliver requested information or project materials
• Operate, maintain and improve KarenImages.com
• Understand website traffic and visitor behavior
• Measure the effectiveness of marketing and advertising
• Protect our website and business from fraud, spam, abuse and security threats
• Maintain appropriate business, contractual and financial records
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims

We do not sell personal information to data brokers.

Contact Forms, Estimates, CRM and Scheduling

KarenImages.com provides visitors with ways to contact us, request estimates, schedule consultations and request information.

Information submitted through these features may be transmitted to and stored by technology providers that help Karen Images manage inquiries, customer relationships, scheduling and communications.

We currently use systems within the GoHighLevel/LeadConnector platform for certain customer relationship management, inquiry, scheduling and related functions.

Information submitted through these systems may be processed by those providers on our behalf and used by Karen Images to respond to your request and manage our relationship with you.

Third-party service providers maintain their own privacy and security practices, which are governed by their respective policies and terms.

Cookies and Similar Technologies

KarenImages.com and third-party services incorporated into the website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember visitor preferences
• Maintain website security
• Understand website traffic and performance
• Measure visitor interactions
• Determine how visitors find our website
• Evaluate marketing and advertising performance
• Support embedded video, reviews, maps, chat, scheduling and other website functionality

Some technologies may be necessary for the website to operate, while others may be provided by analytics, advertising, video, social media, chat or other third-party services.

Most browsers allow you to block, restrict or delete cookies through browser settings. Restricting cookies may affect the operation of certain website features.

Analytics, Advertising and Measurement

We may use analytics, advertising and measurement technologies to understand how visitors find and interact with KarenImages.com and to evaluate the effectiveness of our marketing.

These technologies may receive information such as your IP address, device or browser information, pages visited, referring source and interactions with our website. Depending on the service and your browser or privacy settings, cookies, pixels or similar identifiers may also be used.

Third-party providers process information according to their own privacy policies and applicable privacy settings.

Embedded Videos and Media

KarenImages.com may contain embedded video, images, audio or other media provided through third-party services such as video-hosting platforms.

Embedded content may behave as though you visited the third-party provider directly. The provider may collect information about your browser, device and interaction with the embedded content and may use cookies or similar technologies.

If you are logged into an account with the third-party provider, your interaction may also be associated with that account.

Maps, Reviews and Other Embedded Services

Our website may incorporate third-party features such as maps, customer reviews, social media features, scheduling tools and other embedded services.

For example, our website may display Google Maps or Google-related review content.

When these services load or when you interact with them, the third-party provider may receive information about your device, browser, IP address or interaction with the service.

Karen Images does not control the independent privacy practices of these third-party providers. Their collection and use of information are governed by their own privacy policies.

Chat and Messaging Features

KarenImages.com may provide chat, automated conversational tools, messaging or similar features to make it easier to communicate with us.

Information you voluntarily enter into these tools may be processed by the technology provider supporting the feature and made available to Karen Images so that we can respond to your inquiry.

Please do not submit financial account information, medical information or other highly sensitive personal information through website chat or general inquiry features.

Email and Business Communications

If you request information, contact us, become a client or otherwise establish a business relationship with Karen Images, we may use your contact information to respond to you and communicate about your inquiry, project or our services.

Where permitted by applicable law, we may also send occasional communications regarding Karen Images services or information we believe may be relevant to our clients and prospective clients.

You may opt out of promotional email communications by using an unsubscribe option when provided or by contacting us directly.

Even after opting out of promotional communications, we may continue sending transactional or service-related communications necessary for an inquiry, project, contract or existing business relationship.

How We Share Information

We may share information with service providers when reasonably necessary to operate our website and business.

These providers may assist us with:

• Website hosting and maintenance
• Email and communications
• Customer relationship management
• Contact and inquiry forms
• Scheduling
• Analytics and website measurement
• Advertising and conversion measurement
• Chat and messaging
• Video and media hosting
• Maps and reviews
• Cloud storage and file delivery
• Payment processing and accounting
• Website security and spam prevention
• Professional, legal and administrative services

We do not authorize service providers to use information provided to them on our behalf for purposes unrelated to the services they provide to us, except as permitted by their applicable agreements, policies or law.

We may also disclose information when reasonably necessary to comply with applicable law or legal process, protect our rights or property, investigate fraud or security incidents, enforce agreements, or protect the safety and rights of Karen Images, our clients or others.

If our business or assets become involved in a merger, acquisition, financing, reorganization or sale, information may be transferred as part of that transaction as permitted by applicable law.

Links to Other Websites

KarenImages.com contains links to websites and services operated by other organizations.

When you follow a link to another website, that organization’s privacy practices and terms apply. Karen Images is not responsible for the content, security or privacy practices of websites and services we do not control.

We encourage you to review the privacy policies of third-party websites you choose to visit.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, accounting, tax, security or legal purposes.

Retention periods may vary depending on whether information relates to a prospective-client inquiry, active client relationship, completed project, contract, accounting record or other business requirement.

Information that is no longer reasonably necessary may be deleted, anonymized or securely archived in accordance with our normal business practices.

Data Security

Karen Images uses reasonable administrative, technical and organizational measures intended to protect information under our control from unauthorized access, loss, misuse or disclosure.

However, no website, internet transmission, electronic storage system or communication platform can be guaranteed to be completely secure.

You should use reasonable care when transmitting personal information online.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights concerning personal information held about you.

These rights may include the ability to request access to, correction of or deletion of certain personal information or to object to or restrict certain uses of personal information.

You may also:

• Adjust cookie and privacy controls in your browser
• Use tracking-prevention features provided by your browser or device
• Unsubscribe from promotional email communications
• Contact us regarding information you previously provided

To make a privacy-related request, contact us at kbphoto@karenimages.com.

We may need to verify your identity before fulfilling certain requests. We may also retain information when required or permitted by law or when reasonably necessary for legitimate business purposes.

Browser Privacy Controls

Web browsers and devices may provide privacy settings or signals designed to limit certain forms of tracking.

Because these technologies, third-party practices and applicable legal requirements continue to evolve, responses to particular browser privacy signals may vary.

You can use your browser’s privacy, cookie and tracking settings to control certain technologies used when browsing websites.

Children’s Privacy

KarenImages.com is primarily intended for businesses, organizations and adults seeking professional photography, video and production services. The website is not directed toward children under 13.

We do not knowingly use this website to solicit personal information directly from children under 13.

If you believe a child has provided personal information to us through the website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

Legal Requirements

We may preserve or disclose information when we reasonably believe doing so is necessary to comply with applicable law, regulation, legal process or governmental request; enforce an agreement; investigate potential violations; detect or prevent fraud or security issues; or protect the rights, property or safety of Karen Images or others.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, technology, services, business practices or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding information you have provided through KarenImages.com, please contact:

Metro Productions, LLC d/b/a Karen Images
3355 Lenox Rd NE, Suite 750
Atlanta, GA 30326
United States

Email: kbphoto@karenimages.com
Phone: 404-436-8406